Albany’s Low-Income Assistance Program is dedicated to helping qualified individuals and families facing financial difficulties in paying their City utility bills. Every single-family residential water customer pays a fee to fully fund this program exclusively for low-income assistance. In 2020, this program provided assistance to over 250 households.
City Council expanded this program to include all qualifying low-income residential customers in 2021.
How do I qualify?
Your household’s annual gross income is 60% or less of the state median income by household size below.
|Each additional family member...|
How does it work?
If you qualify, you can receive a credit for part of your water use (up to four units) on each monthly bill and 50% of your city services fee. Credits do not carry over from month to month. You will still be responsible for paying all other charges on your bill.
How do I apply?
Applications are accepted starting October 1 for assistance beginning January 1 for the following year. You must reapply each year.
To apply, call the Community Services Consortium (CSC) at 541-926-7163.
If you have questions about the program, call 541-704-7632.
Low-Income Assistance Program City Council Resolution
This is not the same program as the Low Income Home Energy Assistance Program (LIHEAP).