I frequently tell stories about city employees who do much more than expected while delivering service to the people of Albany. I had a chance to see some of that service during a recent ride-along with Albany Police Officer Ben Hatley. We responded to a number of calls that ranged from a drunken guy harassing people to a fellow trying to shoplift and then sell back the stolen merchandise at a local store.
Ben and the other officers I observed during the ride conducted themselves with great professionalism and courtesy, showing more respect than I would have to some of the miscreants they encountered. I think being a police officer is among the hardest jobs to do well in a world that includes many tough jobs.
My recent experience at a local business contrasted sharply with what I usually see at the City. I took my car in for an oil change where they advertise a number of routine checks as included in the service price. A sensor light had recently appeared on my dashboard indicating a low tire, so I expected the service person to take care of this very minor problem. I even asked to make sure it had been taken care of before getting into my vehicle. I was assured that all my tires were at the correct pressure as I drove away, so I was puzzled when I noticed the sensor light was still on shortly after leaving. I pulled into a gas station and checked the tires myself, only to find that a rear tire was about 15 PSI low. I filled up the tire, and it has maintained the correct pressure ever since. All the evidence indicates the service person was not telling the truth about checking all the tires.
The failure to check my tires could be regarded as a minor oversight, and it’s not something that caused me any great harm or inconvenience. The greatest casualty was my trust in a place where I have done business for several years. If an employee was willing to lie about a minor issue for no reason, how can I be confident about anything they do?
Trust, not money, is the real currency that determines success or failure for businesses and government alike. It has been my privilege to work with someone for the past nine years who has consistently demonstrated the kind of integrity and competence that earns trust.
Mike Murzynsky has embarked on a new adventure as the Finance Director for the City of Newport and, although he will be missed here, I’m glad for his opportunity to serve a great community with the same skill and dedication he has given to Albany. Mike represents the best of servant leadership and has exemplified the City’s mission statement throughout his time here.
Providing quality public services for a better Albany community